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Privacy Policy Statement


1. Introduction 2. Collection of Information 3. Use of Information 4. Disclosure of Information 5. Security of Information 6. Your Rights 7. Changes to the Privacy Policy 8. Contact Us

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Privacy Policy Statement

Last Updated: Jannuary 28, 2023

1. Introduction

Eterna Hybrid Exchange understands the importance of privacy and are committed to protecting the personal information of our users. Eterna’s privacy policy outlines the types of information we collect, how we use and protect that information, and your rights in relation to that information.

2. Collection of Information

Eterna collects only basic personal information when you register for an account with us, make transactions on our platform, or communicate with us. However, to use our 3rd party fiat and credit card on-off ramp services requires full KYC in accordance with EU laws and regulations. This information may include your name, email address, postal address, phone number, government-issued ID, and financial information such as bank account details, credit card numbers, or other payment details. Eterna may also collect information through the use of cookies, web beacons, and other tracking technologies to enhance your experience on our website, improve our services, and for security purposes. This information may include your device information, IP address, browsing history, and other technical information.

3. Use of Information

Eterna uses the information we collect from you to provide our services. Full KYC is necessary when using 3rd party on-off ramp fiat and credit card services to authenticate your identity, and comply with legal obligations. We may also use your information to personalize your experience, communicate with you, and improve our website and services.

4. Disclosure of Information

As noted above, Eterna shares your personal information with third-party service providers and partners to facilitate our services and improve your experience on our platform. These service providers and partners are required to maintain the confidentiality of your information and are prohibited from using your information for any other purpose. Eterna may also share your information with law enforcement or regulatory agencies as required by law or to protect our legal rights. In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the acquiring entity or successor.

5. Security of Information

Eterna takes appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure methods to store and transmit your information, and restrict access to your information to only those who need it to perform their duties.

6. Your Rights

You have the right to access, modify, or delete your personal information at any time. You may also request that we stop using your information for marketing purposes. To exercise these rights, please contact us using the information provided below.

7. Changes to the Privacy Policy

Eterna reserves the right to modify or update this Privacy Policy at any time without prior notice. In particular, when the EU issues its new MICA directives, Eterna will abide by those new regulations within the time period allotted by the new legislation. We will post any changes on our website and will indicate the date of the last update. Your continued use of our website or services after any such changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, or would like to exercise your rights with respect to your personal information, please contact us at [email protected]

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